Help Desk Analyst (HDA) Certification
Books
This vendor-neutral certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Basic
Status:
Active
Certification Summary:
For entry-level IT Help Desk professionals with at least 9 months experience working in the Help Desk environment.
Initial requirements:
Must have at least 9 months experience in the IT Help Desk industry. Must pass HAD exam ($125). The test takes 75 minutes to complete. It is a 65-question, multiple-choice, computer-based test.
Continuing requirements:
None.
Low Cost:
$195
High Cost:
Not Available
Perks:
 logo |
 lapel pin |
beta participation |
product discounts |
| certificate |
referral service |
private forum |
training discounts |
| plaque |
directory listing |
priority support |
|
Other Perks:
Not Available
Online resources:
All candidates are strongly advised to review the ‘ HDA Open Standards’ prior to sitting the test. The standards are available to view at the HDI web site.
Offline resources:
Optional training is available through HDI authorized training partners. A list is available on the HDI Web site. Suggested courses include: Essential Skills for the Help Desk Analyst (2 day course which covers 50% of the HDA standards); Tools and Techniques for the Help Desk Analyst (2 day course which covers the other 50% of the HDA standards); HDA Bootcamp (3 day intensive course which covers content of both of the courses above).
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