HDI Customer Service Representative (CSR)
Books
This vendor-specific certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Basic
Status:
Active
Certification Summary:
For support professionals from Customer Service Centers, Call Centers, and Support Centers who are dedicated to providing outstanding levels of customer service and support.
Initial requirements:
You must pass the CSR exam ($195). Exams are 75 minutes long and consist of 65 multiple choice questions. A passing score of 80% is required unless otherwise stated. Training is available but not required.
Continuing requirements:
None.
Low Cost:
$195
High Cost:
$0
Online resources:
http://www.thinkhdi.com/hdi.aspx?c=343
Offline resources:
Not Available
All certifications from Help Desk Institute
Vendor's page for this certification
