Help Desk Manager (HDM) Certification
This vendor-neutral certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Intermediate
Status:
Active
Certification Summary:
For IT Help Desk professionals with at least 3-5 years of experience in the industry. It is specifically aimed at managers who are responsible for the day-to-day operation of the IT Help Desk.
Initial requirements:
Must have at least 3-5 year’s experience in the IT Help Desk industry. Must past HDM exam ($140). The test takes 75 minutes to complete. It is a multiple choice, computer-based test.
Continuing requirements:
None.
Low Cost:
$140
High Cost:
Not Available
Perks:
 logo |
 lapel pin |
beta participation |
product discounts |
| certificate |
referral service |
private forum |
training discounts |
| plaque |
directory listing |
priority support |
|
Other Perks:
Not Available
Online resources:
All candidates are strongly advised to review the ‘ Open Standards' for this certification prior to sitting the test. The standards are available to view at the HDI web site.
Offline resources:
Optional training is available through HDI authorized training partners. A list is available on the HDI Web site. Suggested courses include: Understanding the Dynamic Role of the Support Center Manager (2 day course which covers 50% of the HDM standards); How to Design and Set-up a Successful Help Desk (2 day course which covers the other 50% of the HDM standards).
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