HDI Support Center Team Lead (SCTL)
Books
This vendor-neutral certification is offered by:
Help Desk Institute
Colorado Springs,
CO,
USA
Phone: 800-248-5667
Email: hdi-certification@thinkservice.com
Skill Level:
Intermediate
Status:
Active
Certification Summary:
For support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities.
Initial requirements:
You must pass the SCTL exam ($195). The exam is 75 minutes long and consists of 65 multiple choice questions. A passing score of 8-% is required unless otherwise stated. Training is available but not required.
Continuing requirements:
None.
Low Cost:
$195
High Cost:
$0
Online resources:
http://www.thinkhdi.com/certification/sctl.aspx
Offline resources:
Not Available
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