Customer Support Specialist (CSS)

Skill Level: Basic Status: Active
For individuals who are front-line staff in the contact center environment that are dedicated to providing outstanding levels of customer service and support.

Help Desk Analyst (HDA) Certification

Skill Level: Basic Status: Active
For entry-level IT Help Desk professionals with at least 9 months experience working in the Help Desk environment.

Help Desk Manager (HDM) Certification

Skill Level: Intermediate Status: Active
For IT Help Desk professionals with at least 3-5 years of experience in the industry. It is specifically aimed at managers who are responsible for the day-to-day operation of the IT Help Desk.

Support Center Team Lead (SCTL)

Skill Level: Intermediate Status: Active
For individuals who are test creators, curriculum developers, test takers, and test administrators of Help Desks.